This summer has seen computer battery recalls affecting consumers and professional users alike, and in record-setting numbers. One manufacturer acknowledged investigations were already underway before one of the incidents took place. Yet, I’ve found only one analyst group criticizing these recalls and advocating higher standards at the source: Ontario-based Info-Tech Research Group. Most of the industry analysts cited in the media … Read More
What’s My Line: Analyst, Blogger, or Analyst Blogger?
Richard Stiennon raises an interesting point in his Threat Chaos post, Finding Cool Companies: should analysts who blog at online media networks — in this case, ZDNet — be given media passes to competitor’s events — in this case, Gartner Symposium? I don’t think so, but it does raise an amusing question of ethics. Stiennon, a former Gartner analyst, recently … Read More
Tech Vendors Using Hosted CRM for AR Management
Louis Columbus, a CRM and analyst relations expert, reports in his September 9th CRMBuyer column that high tech manufacturers and software vendors are turning to hosted CRM applications to track and coordinate industry analyst interactions. Read the column at CRMBuyer. Reprinted from Tekrati
InformationWeek Blogs: BI Company Crys Fowl
Stephanie Stahl’s Oct 14 post reports that one BI CEO is complaining that insights obtained by former Gartner analyst Howard Dresner could present unfair competitive advantage to his new employer, Hyperion. By contrast, well-known Hyperion competitors Cognos and Business Objects had advanced knowledge of the pending departure and saw no complications or compromises resulting from Dresner’s job change. Just the … Read More
Free Hosted Blogs for PR Practioners
Auburn University’s Robert French (no relation), with the support of James Farmer, has launched PRblogs.org to bring PR professionals, educators and students together within a blogging community. PR practioners, educators and students can sign up for a free, ad-free, fully hosted blog of their own. For PR pro’s, this is a low risk, no (monetary) cost way to begin experimenting … Read More
Special Report: Alternatives to Gartner
Gartner, Inc.’s acquisition of META Group has sparked industry discussion about top industry analyst alternatives to Gartner. Tekrati asked seven of the top choices in North America to state their case for technology users and vendors. In addition, this report highlights two stand-out firms from among the hundreds offering specialized expertise and services. Top picks include well-known firms — Forrester … Read More
Outsell: Syndicated Research Is Alive and Well
If you’ve adopted the position that industry research models are completely broken and no one wants to access a library of research reports anymore, you might want to read the July 13 post about MarketResearch.com acquiring MindBranch at Outsell Now, the Outsell, Inc. corporate blog. According to the post — and this is written by analysts focused on the information … Read More
Influencing IT Industry Analysts: Workshop for Asia/Pacific AR Professionals
Building mindshare and momentum with IT industry analysts is not just a matter of luck — it requires knowledge, insight and understanding. To help Asia/Pacific high tech vendor teams achieve these, Intelligen and Lighthouse Analyst Relations will hold their inaugural Singapore training course on August 15, 2005 at the Rendezvous Hotel. The one-day workshop will address key issues involved in … Read More
Louis Columbus: Tips on Measuring, Using Customer Satisfaction
Many analyst relations departments survey their internal users and their analysts in the spirit of measuring satisfaction with AR programs, tools and processes. All too often, the results are too positive or too negative. In other words, the results are stilted to serve near-term budgeting, review or political agendas. This week’s CRMBuyer.com column by Louis Columbus, “Measuring Customer Satisfaction Like … Read More
David Gee Issues Call for Analyst Accountability in HP Company Blog
A post in the HP-branded blog by David Gee, “True and Fair View…”, calls for the industry analyst community “to commit to the same standards of transparency, neutrality, governance and liability” as he believes can be found in the post-Sarbox world of financial investment advisors. The post is certainly not an HP OpenView management endorsement of IT analyst research quality or … Read More